You may meet residents who exhibit signs of mental health and social care issues and need advice on what to do and where to seek help. If your resident shows any signs and symptoms from their appearance, behavior, cognition, and speech, they may need support.  

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The terms mild, moderate and severe are used in this information to describe different levels of mental health problems.

• A mild mental health problem is when a person has a small number of symptoms that have a limited effect on their daily life.

• A moderate mental health problem is when a person has more symptoms that can make their daily life much more difficult than usual.

• A severe mental health problem is when a person has many symptoms that can make their daily life extremely difficult.

A person may experience different levels at different times.

At Risk or Suspected with Dementia, Mental Health Conditions like depression

Who can help?

• CREST (Community Resource, Engagement & Support Team)

Scroll down to learn more about the service.

Click here to learn more about the risk factors

Who can help?

• CREST

• COMIT (Community Intervention Team)

• ASCAT (Assessment & Shared Care Team)

• GP/Polyclinics

Scroll down to learn more about the service.

Who can help?

• Aftercare

• ASCAT

*Resident presents suicidal ideation

Scroll down to learn more about the service.

Who can help?

• Hospital (if resident has medical issues)

• IMH (if resident has no medical issues)

1) Singapore Association of Mental Health 

Provide information and assistance on mental health matters and psychosocial issues 

Tel: 1800-283 7019 (Mon-Fri: 9am to 6pm, except public holidays) 

2) Viriya Community Services 

Support individuals and families who are seeking services in grief and loss, social/relationship health, psychological health and family therapy. 

Tel: 8323 2001 (Mon-Fri: 9am to 6pm) 

3) Care Corner Counselling Hotline (Mandarin) 

Provide complimentary Mandarin counselling for individuals, couples and families. Receive emotional support and guidance on mental health, personal challenges, grief, pre-marital/marital/family-related issues and relationship challenges. 

Tel: 1800-3535 800 (Mon-Sun: 10am to 10pm, except public holidays) 

1) SomethingNew/ Singapore Planned Families Association

An anonymous text counselling mobile app platform with no charges. It aims to inspire a generation of helpers to tackle mental health and life ails together as one. 

Click here to learn more

1) The Central Manpower Base

For SAF Personnel who needs assistance with psychological issues, financial aid, or grievances. You may choose to remain anonymous throughout your call. Face-to-face counselling is also available at the SAF Counselling Centre on request or referral. 

Tel: 1800-278 0022 (24 hours) 

1) Institute of Mental Health 

Provide emotional support for individuals experiencing or at-risk of developing psychosis or other mental illnesses. 

Tel: 6389 2972 / 9017 8212 (Mon-Fri: 9am to 5pm) 

1) Alzheimer’s Disease Association 

Provide information and assistance to caregivers caring for persons with dementia. 

Tel: 6377 0700 (Mon-Fri: 9am to 6pm) 

2) Health Promotion Board 

Open to public who wish to find out more information about dementia. The line is available in all 4 languages – English, Chinese, Malay and Tamil. 

Tel: 1800-223 1123 (Mon-Fri: 8.30am to 5pm and Sat: 8.30am to 1pm) 

1) Hear4U/CARESingapore 

Offer non-crisis psychological first aid and support to anyone in Singapore who are suffering from the negative emotional impact brought on by COVID-19. This service is provided in the form of voice and text (WhatsApp) and is inclusive in allowing those who have visual or hearing difficulties to access emotional support. 

Tel/WhatsApp: 6978 2728 (Mon-Fri: 10am to 5pm) 

Additional helplines for Migrant communities:

• Tel/Whatsapp (English): 6978 2725 

• Tel/Whatsapp (Chinese): 6978 2724 

• Tel/Whatsapp (Bengali): 6978 2723 

• Tel/Whatsapp (Tamil): 6978 2722 

2) Infoline/Clarity Singapore Limited

Provide emotional support for individuals experiencing stress, anxiety, anger and depression. They also provide enquiries on mental health services 

Tel: 6757 7990 (Mon-Fri: 9am to 5.30pm) 

3) Yuan Yuan Helpline (Mandarin)/Shan You

Offer service to individuals facing bereavement, critical illness, unexpected challenges in their lives or who may just need a listening ear. 

Tel: 6741 0078 (Mon-Fri: 12pm to 6pm, Sat: 1pm to 5pm, except Sundays and public holidays) 

1) Ministry of Social and Family Development (MSF)  

A dedicated national helpline for the reporting of family violence and other forms of abuse and neglect. It is also provide psychological support to the caller in distress. The line is available in all 4 languages – English, Chinese, Malay and Tamil. 

Tel: 1800-777 0000 (24 hours) 

1) Addictions Helpline/WE CARE Community Services   

Provide assistance to individuals and family members on all addictions and compulsive behaviours. 

• Tel: 3165 8017 

• Email: help@wecare.org.sg (Mon-Fri: 10am to 7pm) 

2) All Addictions Helpline/National Addictions Management Service 

Provide a range of services to assist individuals who are dealing with addiction problems. 

Tel: 6-RECOVER (6-7326837) (24 hours) 

3) Gambling Helpline/One Hope Centre 

Provide assistance for individuals overcoming gambling addiction and related issues arising from a lifestyle of compulsive gambling and reckless borrowing. 

Tel: 6547 1011 (Mon-Fri: 9am to 6pm) 

4) HELP123/TOUCH Community Services 

Help123 is a cyber wellness and digital parenting platform by TOUCH Community Services, supported by Singtel. It features content developed by experts from TOUCH Cyber Wellness, TOUCH Youth Intervention and TOUCH Parenting which are services under the TOUCH Integrated Family Group. 

Tel: 1800 6123 123 (Mon-Fri: 10am to 6pm)
Email: help@help123.sg
Webchat: www.help123.sg (Mon-Fri: 2pm to 10pm) 

5) National Problem Gambling Helpline/National Council on Problem Gambling 

Provide over the phone counselling on problem gambling, information on application of casino exclusion orders and other gambling related services. 

Tel: 1800-666 8668 (Mon-Sun: 8am to 11pm)
Webchat: https://livesupport.imh.com.sg 

6) talk2SANA/Singapore Anti-Narcotics Association 

Online counselling for any drug-related issues. All chats are anonymous and confidential, and no sign up is required. 

Webchat: http://talk2sana.com/toolsfor-change/live-chat/ (Mon-Fri: 6pm to 9.30pm)